Returns & Shipping

All orders are shipped from Menangle NSW with Sendle and a tracking number is issued via email. You must provide a safe and secure address as the courier will safe drop your parcel if you are not at home. 

All orders are dispatched 24hrs after order being placed excluding Saturday & Sundays.

Express shipping within Australia (1-4 working days). While the wait time is usually 2-4 working days to Sendle are currently experiencing delays with up to 7-18 working days due to the COVID-19 pandemic. 

What do I do if I enter the wrong address? 

If you enter the wrong address, please contact us ASAP by emailing If we haven't sent your parcel yet, we can easily change your address.  

If we have already sent your parcel, a $20 ‘return to sender’ fee will be charged. 


We do not accept returns, so we suggest that you begin with the Facial in A Box bundle to see how the skincare works with your skin before purchasing the full-size bottles.